Why is chat support important?

Chat support generates more leads with less manpower; where an agent handles one customer at a time via phone, a live support agent can handle multiple customers via online chat support. Customer support is an ideal way to collect the extremely important data as it saves the whole conversation of the customer in written form, making it easier to analyze and be in the records.  Chat Support satisfies most of the customers in a matter of minutes making it an important service for businesses to outsource.

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