Is outsourcing best for small, mid-sized or large businesses?

If your company has a moderate to high call or contact volume, exceeding 2,000 per month – outsourcing to a larger provider that has the ability to scale a dedicated queue of agents may be the right fit for you. For companies with smaller volumes, seeking a partner that offers a shared queue may give you the best balance of capability and cost savings. This will help you gain economies of scale from sharing resources with other clients. Agents will still be trained on your products/service and your customers/employees will not be treated any differently.

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